A2: Although it is generally believed that the explanatory nature of the model helps to improve user trust, the experimental results show that this enhancement is not significant and not as effective as feedback. In specific cases, such as areas of low expertise, some form of interpretation may result in only a modest increase in appropriate trust.
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Q2: Does explainability necessarily enhance users' trust in AI?
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The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
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Q2: Does explainability necessarily enhance users' trust in AI?
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Xue Zhirong is a designer, engineer, and author of several books; Founder of the Design Open Source Community, Co-founder of MiX Copilot; Committed to making the world a better place with design and technology. This knowledge base will update AI, HCI and other content, including news, papers, presentations, sharing, etc.
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
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A3: The study found that the feedback of the results can improve the accuracy of the user's predictions (reducing the absolute error), thereby improving the performance of working with AI. However, interpretability does not have as much impact on user task performance as it does on trust. This may mean that we should pay more attention to how to effectively use feedback mechanisms to improve the usefulness and effectiveness of AI-assisted decision-making.
Q3: How does result feedback and model interpretability affect user task performance?
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