artificial intelligence
The results show that feedback has a more significant impact on improving users' trust in AI than explainability, but this enhanced trust does not lead to a corresponding performance improvement. Further exploration suggests that feedback induces users to over-trust (i.e., accept the AI's suggestions when it is wrong) or distrust (ignore the AI's suggestions when it is correct), which may negate the benefits of increased trust, leading to a "trust-performance paradox". The researchers call for future research to focus on how to design strategies to ensure that explanations foster appropriate trust to improve the efficiency of human-robot collaboration.
User experience
Personal insights
outcome
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
thesis
Q2: Does explainability necessarily enhance users' trust in AI?
B
speech
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
Interview summary
A1: According to research, feedback (e.g. result output) is a key factor influencing user trust. It is the most significant and reliable way to increase user trust in AI behavior.
Conference
Interview
Draw inferences
Q2: Does explainability necessarily enhance users' trust in AI?
B
thesis
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study | Xue Zhirong's knowledge base

Translation

The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study | Xue Zhirong's knowledge base
Xue Zhirong, Designer, Interaction Design, Human-Computer Interaction, Artificial Intelligence, Official Website, Blog, Creator, Author, Engineer, Paper, Product Design, Research, AI, HCI, Design, Learning, Knowledge Base, xuezhirong, UX, Design, Research, AI, HCI, Designer, Engineer, Author, Blog, Papers, Product Design, Study, Learning, User Experience

About me

Xue Zhirong, Designer, Interaction Design, Human-Computer Interaction, Artificial Intelligence, Official Website, Blog, Creator, Author, Engineer, Paper, Product Design, Research, AI, HCI, Design, Learning, Knowledge Base, xuezhirong, UX, Design, Research, AI, HCI, Designer, Engineer, Author, Blog, Papers, Product Design, Study, Learning, User Experience
MIT Licensed | Copyright © 2024-present Zhirong Xue's knowledge base

Translation

MIT Licensed | Copyright © 2024-present Zhirong Xue's knowledge base
Xue Zhirong's knowledge base

Original address:

Xue Zhirong's knowledge base
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study

About me

The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
The researchers conducted two sets of experiments ("Predict the speed-dating outcomes and get up to $6 (takes less than 20 min)" and a similar Prolific experiment) in which participants interacted with the AI system in a task of predicting the outcome of a dating to explore the impact of model explainability and feedback on user trust in AI and prediction accuracy. The results show that although explainability (e.g., global and local interpretation) does not significantly improve trust, feedback can most consistently and significantly improve behavioral trust. However, increased trust does not necessarily lead to the same level of performance gains, i.e., there is a "trust-performance paradox". Exploratory analysis reveals the mechanisms behind this phenomenon.

About me

The researchers conducted two sets of experiments ("Predict the speed-dating outcomes and get up to $6 (takes less than 20 min)" and a similar Prolific experiment) in which participants interacted with the AI system in a task of predicting the outcome of a dating to explore the impact of model explainability and feedback on user trust in AI and prediction accuracy. The results show that although explainability (e.g., global and local interpretation) does not significantly improve trust, feedback can most consistently and significantly improve behavioral trust. However, increased trust does not necessarily lead to the same level of performance gains, i.e., there is a "trust-performance paradox". Exploratory analysis reveals the mechanisms behind this phenomenon.
Based on large language model generation, there may be a risk of errors.

Xue Zhirong is a designer, engineer, and author of several books; Founder of the Design Open Source Community, Co-founder of MiX Copilot; Committed to making the world a better place with design and technology. This knowledge base will update AI, HCI and other content, including news, papers, presentations, sharing, etc.

Based on large language model generation, there may be a risk of errors.
Conference

Translation

Conference
A2: Although it is generally believed that the explanatory nature of the model helps to improve user trust, the experimental results show that this enhancement is not significant and not as effective as feedback. In specific cases, such as areas of low expertise, some form of interpretation may result in only a modest increase in appropriate trust.

Translation

A2: Although it is generally believed that the explanatory nature of the model helps to improve user trust, the experimental results show that this enhancement is not significant and not as effective as feedback. In specific cases, such as areas of low expertise, some form of interpretation may result in only a modest increase in appropriate trust.
Interactive

Translation

Interactive
artificial intelligence

Translation

artificial intelligence
The results show that feedback has a more significant impact on improving users' trust in AI than explainability, but this enhanced trust does not lead to a corresponding performance improvement. Further exploration suggests that feedback induces users to over-trust (i.e., accept the AI's suggestions when it is wrong) or distrust (ignore the AI's suggestions when it is correct), which may negate the benefits of increased trust, leading to a "trust-performance paradox". The researchers call for future research to focus on how to design strategies to ensure that explanations foster appropriate trust to improve the efficiency of human-robot collaboration.

Translation

The results show that feedback has a more significant impact on improving users' trust in AI than explainability, but this enhanced trust does not lead to a corresponding performance improvement. Further exploration suggests that feedback induces users to over-trust (i.e., accept the AI's suggestions when it is wrong) or distrust (ignore the AI's suggestions when it is correct), which may negate the benefits of increased trust, leading to a "trust-performance paradox". The researchers call for future research to focus on how to design strategies to ensure that explanations foster appropriate trust to improve the efficiency of human-robot collaboration.
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study
Interview
blog
tool

D

M
C
Q2: Does explainability necessarily enhance users' trust in AI?
artificial intelligence
artificial intelligence
thesis
thesis

A3: The study found that the feedback of the results can improve the accuracy of the user's predictions (reducing the absolute error), thereby improving the performance of working with AI. However, interpretability does not have as much impact on user task performance as it does on trust. This may mean that we should pay more attention to how to effectively use feedback mechanisms to improve the usefulness and effectiveness of AI-assisted decision-making.

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