Q3: How does result feedback and model interpretability affect user task performance?
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Personal insights
Translation
Personal insights
Based on large language model generation, there may be a risk of errors.
Based on large language model generation, there may be a risk of errors.
The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study | Xue Zhirong's knowledge base
The results show that feedback has a more significant impact on improving users' trust in AI than explainability, but this enhanced trust does not lead to a corresponding performance improvement. Further exploration suggests that feedback induces users to over-trust (i.e., accept the AI's suggestions when it is wrong) or distrust (ignore the AI's suggestions when it is correct), which may negate the benefits of increased trust, leading to a "trust-performance paradox". The researchers call for future research to focus on how to design strategies to ensure that explanations foster appropriate trust to improve the efficiency of human-robot collaboration.
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A3: The study found that the feedback of the results can improve the accuracy of the user's predictions (reducing the absolute error), thereby improving the performance of working with AI. However, interpretability does not have as much impact on user task performance as it does on trust. This may mean that we should pay more attention to how to effectively use feedback mechanisms to improve the usefulness and effectiveness of AI-assisted decision-making.